Love Your Stay

Q: What time is check-in?

A: Check-in is anytime after 2pm (3:00 pm for the Complex). If you are arriving prior to 2:00pm you are welcome to leave your luggage in the garage and explore the island until it’s time to check in


Q: What if I am arriving late?

A: Late arrivals are absolutely not a problem. We don’t require that you check in with anyone, or stop by an office to pick up keys. You can access the key in the lock box at any time using the code that will be sent to you with check-in instructions.


Q: What time is check-out?

A: Check-out time is 10am.


Q: Can I have a late check-out?

A: Late check-out is based on when the next person will be checking in so we are not able to guarantee a late check-out in advance. 


Q: Where are you (hosts) located?

A: We are located next to Banstead Cottage, which is only a 5-minute drive to Beach Walk so we are nearby should you need us.


Q:  How do we book a property if we are travelling with children?

A: Please send us an email with the name of the property and the dates you would like to book and we will let you know if it is possible.

Note: If you are booking the entire Beach Walk Complex children are automatically permitted.


Q:  Can I get internet access?

A: Yes, we provide complimentary WIFI for each property. The log-in information is displayed in a frame in each of the units.


Q:  How does the shared pool work at Beach Walk work?

A: The pool is shared with the units between 10:00am and 6:30pm daily. After 6:30pm, the pool and deck area are for the exclusive use of guests staying in Beach Walk Cottage. As the pool is shared, children are only permitted in the quieter months of the year when the pool is used less.

Note: If you are booking the entire Beach Walk Complex children are welcome and the pool is entirely yours the entire time of your stay.


Q:  What standard items are included with every rental property?

A:  We provide the following for each rental:

  • ✔ Linens including comforters and blankets
  • ✔ Sponge & dish washing soap
  • ✔ Bath towels/wash clothes
  • ✔ Beach towels
  • ✔ Shampoo, conditioner, and soap
  • ✔ A drip coffee maker (uses basket style filters)
  • ✔ Ground coffee and tea
  • ✔ Electric kettle
  • ✔ Blender 
  • ✔ Pots and pans
  • ✔ Indoor glassware, dishes, and flatware
  • ✔ Outdoor glassware and dishes
  • ✔ Serving/mixing bowls, colander
  • ✔ A broom and a dust pan
  • ✔ Trash bags, iron and ironing board
  • ✔ Hair dryer
  • ✔ Books
  • ✔ Games
  • ✔ Tennis rackets (Banstead Cottage only)
  • ✔ Fire extinguisher 
  • ✔ First aid kit


Note: We supply a starter amount of perishables (coffee, toilet paper, paper towels) to tide you over until you are able to replenish what is needed for your stay.


Q: What happens if I lose the key or accidently take it home with me?

A: There is a $20 charge for losing the key to cover the cost of having a replacement key cut.


Q: Who can use the private beach (Beach Walk guests)

A: White Sands Road is the only road in Bermuda that has it's own private beach. Access to the private beach is written into the deeds of each property located along the road. The beach (known as Grape Bay Beach) is located just a 5-7 minute walk down the road.


Q: What currency is used in Bermuda?

A: The local currency is Bermuda dollars $BMD, which is at par with $US. $US cash and credit cards are readily accepted everywhere.


Q: What electrical outlets are used in Bermuda?

A: The electrical current in Bermuda is 110 V, 60 Hz AC, same as the US and Canada. All US and Canadian appliances will work on the island, without voltage converters or adapters.


 Payments & Charges

Q: When is my first payment due?

A: A 50% deposit on the total rental amount is required to book your stay with us. We accept all major credit cards


Q: When is my final payment due?

A: The balance is due 90 days prior to check-in.


Q: Once I have booked, when can I expect to see the house manual and arrival information?

A: All the necessary arrival information 10 days before your arrival date. The house manuals can be found on this site under Bermuda Guides/House Manuals


Q: What is your cancellation policy?

 A: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. For cancellations made at lease 21 days before the check-in date, if the total rental amount due has been paid in full, 50% will be refunded. If only the 50% deposit has been paid, the deposit is forfeited. No refunds for cancellations made within 21 days of check-in. No refunds will be given for issues that are completely beyond our control such as Covid related issues, weather related incidents (incl. hurricanes), event cancellations, late flight arrivals or early departures (or any other airlines related changes), expired, missing or stolen passports and/or utility outages.  We strongly encourage guests to purchase CFAR insurance (Cancel For Any Reason) to protect against last minute changes or from any other unforeseen circumstances. 

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