Love Your Stay

Q: What time is check-in?

A: Check-in is anytime after 2pm (3:00 pm for the Complex). If you are arriving prior to 2:00pm you are welcome to leave your luggage in the garage and explore the island until it’s time to check in

 

Q: What if I am arriving late?

A: Late arrivals are absolutely not a problem. We don’t require that you check in with anyone, or stop by an office to pick up keys. You can access the key in the lock box at any time using the code that will be sent to you with check-in instructions.

 

Q: What time is check-out?

A: Check-out time is 10am.

 

Q: Can I have a late check-out?

A: Late check-out is based on when the next person will be checking in so we are not able to guarantee a late check-out in advance. When we are able to accommodate a late check out, there is no fee if the check-out is prior to noon and $35 if the checkout is afterwards.

 

Q: Where are you located?

A: We are located next to Banstead Cottage, which is only a 5-minute drive to Beach Walk so we are nearby should you need us.

 

Q:  How do we book a property if we are travelling with children?

A: Please send us an email with the name of the property and the dates you would like to book and we will let you know if it is possible.

Note: If you are booking the entire Beach Walk Complex children are automatically permitted.

 

Q:  Can I get internet access?

A: Yes, we provide complimentary WIFI for each property. The log-in information is displayed in a frame in each of the units.

 

Q:  How does the shared pool work at Beach Walk work?

A: The pool is shared with the units between 10:00am and 6:30pm daily. After 6:30pm, the pool and deck area are for the exclusive use of guests staying in Beach Walk Cottage. As the pool is shared, children are only permitted in the quieter months of the year when the pool is used less.

Note: If you are booking the entire Beach Walk Complex children are welcome and the pool is entirely yours the entire time of your stay.

 

Q:  What standard items are included with every rental property?

A:  We provide the following for each rental:

 

  • ✔ Linens including comforters and blankets
  • ✔ Sponge & dish washing soap
  • ✔ Bath towels/wash clothes
  • ✔ Beach towels
  • ✔ Shampoo, conditioner, and soap
  • ✔ A drip coffee maker (uses basket style filters)
  • ✔ Ground coffee, teas and sugar
  • ✔ Electric kettle
  • ✔ Cooking condiments (when possible), salt & pepper
  • ✔ Blender 
  • ✔ Pots and pans
  • ✔ Indoor glassware, dishes, and flatware
  • ✔ Outdoor glassware and dishes
  • ✔ Serving/mixing bowls, colander
  • ✔ A broom and a dust pan
  • ✔ Trash bags, iron and ironing board
  • ✔ Hair dryer
  • ✔ Books
  • ✔ Games
  • ✔ Tennis rackets (Banstead Cottage only)
  • ✔ Fire extinguisher 
  • ✔ First aid kit

 

Note: We supply a starter amount of perishables (coffee, toilet paper, paper towels) to tide you over until you are able to replenish what is needed for your stay.

 

Q: Do you offer additional any optional services for a fee?

A: Yes, when possible we offer a housekeeping service and laundry service for a fee

 

Q: What happens if I lose the key or accidently take it home with me?

A: There is a $20 charge for losing the key to cover the cost of having a replacement key cut.

 

Q: Who can use the private beach (Beach Walk guests)

A: White Sands Road is the only road in Bermuda that has it's own private beach. Access to the private beach is written into the deeds of each property located along the road.The beach (known as Grape Bay Beach) is located just a 5-7 minute walk down the road.

 

 Payments & Charges

Q: When is my first payment due?

A: A 50% deposit on the total rental amount is required to book your stay with us. We accept all major credit cards

 

Q: When is my final payment due?

A: The balance is due 90 days prior to check-in.

 

Q: Once I have booked, when can I expect to see the house manual and arrival information?

A: All the necessary arrival information 10 days before your arrival date. The house manuals can be found on this site under Bermuda Guides/House Manuals

 

Q: What is your cancellation policy?

A: Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. For cancellations made at lease 21 days before the check-in date (if the total rental amount due has been paid in full) 50% will be refunded. If only the 50% deposit has been paid, the deposit is forfeited. No refunds will be given for issues that are completely beyond our control such as Covid related issues, weather related incidents (incl. hurricanes), late flight arrivals or early departures (or for any other airlines related changes, expired), missing or stolen passports and/or utility outages. 

 We strongly encourage guests to purchase CFAR insurance (Cancel For Any Reason) to protect against last minute changes due to Covid or from any other unforeseen circumstances. The channel manager we use OwnerRez , provides a link to various travel insurance policy options as part of the booking process. Please note that we are not affiliated to any of these insurers so please feel free to select a similar insurance policy of your choice.
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